How do I care for my Coolaroo shade sail?

Care instructions for each product can be found on their relevant product page, however if this is not available please refer to our article on how to clean your shade sail.

How do I care for my Coolaroo synthetic turf?

To keep your synthetic turf in great condition all year round, follow our guide on how to care for your synthetic turf.

How do I connect a shade sail to a fascia?

When attaching a shade sail to your fascia it is important to secure your fascia using a Fascia Support - available through your hardware retailer. This will reduce the amount of force directly on your fascia board and protect the fascia from pulling from its' position. See our installation instructions for more details.

Which side should the coating side face up or down in the Weather Proof shade cloth?

The coated (shiny) side should always be installed facing the sky.

When installing Weather Proof shade cloth it is important that it is fixed on a minimum 20 degree angle to ensure adequate water run-off.

Does it matter which side up my shade sail is installed?

Shade sails should be installed with the rougher side (usually the hemmed side) facing toward the ground. This will help prevent falling dust and debris getting caught within the coarser knit of the fabric.

What glue do I use to stick down my synthetic turf to a concrete surface?

Use a non-acidic or alkaline glue that will bond with the rubber backing. Preferably use a glue that has been specifically formulated for synthetic turf installation.

What are the best methods of holding down a Cantilever Umbrella?

There are several options to secure a cantilever umbrella to the ground, where a weighted base is not available. The best method is to use heavy duty fasteners to screw it to the ground. However, if you use your umbrella in various locations, placing four concrete pavers (measuring 400mm x 400mm x 40mm) onto the cross-base are an effective way of temporarily weighting down the umbrella. Note that all outdoor umbrellas should always be taken down in windy conditions, to avoid damage.

Is there a right side to the shade cloth?

While Coolaroo shade cloth is equally effective in protection from the elements either side up, we recommend that the cloth is installed with the rough side facing down. This helps prevent falling dust particles and debris getting caught within the fabric knit, making it easier to keep clean.

How do I register my warranty?

To register for your product warranty, fill out the Coolaroo Warranty registration form online.

Please retain your product receipt for proof of purchase.

What are the specifications of my Coolaroo product?

All product specifications can be found by visiting the relevant product page on the Coolaroo site. Each product page contains product size, product features and colour swatches. 

Product pages also include information on the length of warranty and cover factor (where applicable).

Are Coolaroo umbrellas wind rated?

All Coolaroo umbrellas are designed specifically for temporary use and therefore have no tested wind rating, as required for permanent structures.

Is Coolaroo synthetic turf toxic?

Coolaroo synthetic turf has been independently tested by REACH and has passed all necessary safety standards, while used as intended and instructed. Coolaroo synthetic turf is also safe for pets. 

Does Coolaroo have a waterproof shade cloth?

Coolaroo produce a Weather Proof shade cloth for use where resistance to rain is required. Due to fixing mechanisms and potential water pooling, we cannot guarantee it is completely 'waterproof'. Coolaroo Weather Proof shade cloth is available in three colours and is water, mould and mildew resistant.

When installing Weather Proof shade cloth it is important that it is installed on a 20 degree angle to ensure adequate water run-off.

Does the synthetic turf come in any other width than 1.83Mtr?

Coolaroo 'by-the-metre' synthetic turf are all 1.83m in width and up to 20m in length (depending on the pile thickness). Our synthetic turf is also available in pre-packaged rolls measuring 1m wide by 4m long. 

Do we make to measure shade sails?

Coolaroo shade sails are available off-the-shelf in square, triangle and rectangle shapes and come in various sizes ranging from 3m to 6.5m. Unfortunately we do not have a customisation service, so, if our standard sizes are not suitable for your needs we recommend contacting a shade sail fabricator and installer in your local area.

How do I care for my Coolaroo synthetic turf?

To keep your synthetic turf in great condition all year round, follow our guide on how to care for your synthetic turf.

Which side should the coating side face up or down in the Weather Proof shade cloth?

The coated (shiny) side should always be installed facing the sky.

When installing Weather Proof shade cloth it is important that it is fixed on a minimum 20 degree angle to ensure adequate water run-off.

Does it matter which side up my shade sail is installed?

Shade sails should be installed with the rougher side (usually the hemmed side) facing toward the ground. This will help prevent falling dust and debris getting caught within the coarser knit of the fabric.

What are the best methods of holding down a Cantilever Umbrella?

There are several options to secure a cantilever umbrella to the ground, where a weighted base is not available. The best method is to use heavy duty fasteners to screw it to the ground. However, if you use your umbrella in various locations, placing four concrete pavers (measuring 400mm x 400mm x 40mm) onto the cross-base are an effective way of temporarily weighting down the umbrella. Note that all outdoor umbrellas should always be taken down in windy conditions, to avoid damage.

Is there a right side to the shade cloth?

While Coolaroo shade cloth is equally effective in protection from the elements either side up, we recommend that the cloth is installed with the rough side facing down. This helps prevent falling dust particles and debris getting caught within the fabric knit, making it easier to keep clean.

Where can I get a replacement product?

Replacement products are reviewed and considered on a case by case basis. Please contact our customer service team for more information on our replacement policy.

If you have purchased the product from Coolaroo USA, please contact them via this link.

How do I register my warranty?

To register for your product warranty, fill out the Coolaroo Warranty registration form online.

Please retain your product receipt for proof of purchase.

Can I get a replacement canopy for my umbrella?

The Coolaroo range of shade umbrellas is refreshed on a regular basis with diffierent size, style and colour configurations. As a result we are unable to carry sufficient canopy types for replacement purposes. Please contact our service team for alternative solutions.