Outdoor shade and screening solutions

Warranty Registration Form

For Australian & New Zealand customers

Please complete the form below to register your product for warranty. For full terms and conditions, please read the Disclaimer and General Terms of Product Warranty.


Coolaroo shade products are manufactured by Gale Pacific Limited ACN 082 263 778 (Gale).

Individual products which are manufactured by Gale Pacific Limited have warranties which are specific to them in terms of exclusions and time periods (Specific Product Warranty or Warranty).

Whilst this sets out a summary of the level of coverage that is generally provided under Specific Product Warranties, this document is NOT a warranty. The information in this document is general in nature, in summary form and does not purport to be specific to your product. You are encouraged to refer to the Specific Product Warranty in relation to your product before making a claim on your warranty. To the extent that the terms set out in this document are inconsistent with any Specific Product Warranty in respect of a product, the Specific Product Warranty (in respect of that product) will prevail to the extent of the inconsistency. 





Gale manufactures various fabric components (Products) of Coolaroo® products (Coolaroo Products).

Subject to the conditions set out in a Specific Product Warranty, which are generally summarised in this document, Gale warrants to the owner of a Coolaroo Product (you), that the Product is free from manufacturing defects. If a Product with a manufacturing defect becomes apparent and is reported to Gale in accordance with the instructions set out in the Warranty, then Gale will provide a remedy to you in accordance with this Warranty.

The Warranty is valid in respect of your Coolaroo Product purchased after 1 June 2015, for the term specified in your Specific Product Warranty (Warranty Period).

The Warranty is in effect only for Products manufactured by Gale. For components of the Coolaroo Product not manufactured by Gale, the warranty applicable to such components shall be the current warranty provided by the manufacturer of those components. Gale shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturer’s warranty.



For any portion of the Product that does not perform as a result of a manufacturing defect, Gale will provide you with a replacement Product (or part thereof). Decisions as to the extent of repair or replacement required will be made solely by Gale. The remedy under your Specific Product Warranty is available only for that portion of the Product actually exhibiting defects at the relevant time. The replacement Product (or part thereof), as well as any remaining original Product, will be warranted only for the remainder of the original Warranty Period.



1. Gale will NOT be liable for and Specific Product Warranties generally do NOT cover:

Damages to the Product resulting from anything other than an inherent manufacturing defect in the Product, including without limitation damage caused or contributed to by:
installation, erection, application or use of the Product not being in strict accordance with Gale’s instructions, guidelines or warnings;
improper transport, storage or handling of the Product, or use of the Product for purposes other than that for which the Product was designed or intended;
any variation, alteration or modification to the Product in any way unless approved in writing by Gale;
fair wear and tear, and extraordinary causes beyond fair wear and tear, including weather conditions, force majeure events and natural disasters, such as floods, lightning, hail, windstorms, tornados and earthquakes;
your use of components other than genuine Coolaroo parts or any work performed on the Coolaroo Product by companies or persons that have not been authorised by Gale;
exposure of the Product to damaging substances, such as chemicals, oils or solvents, or to mechanical friction, scratching, abrasion, chipping or any other impact;
placing the Product near an open flame; or too close to any heat source.
tensioning the Product beyond its tear and tensile capabilities;     
any act or omission of any person other than Gale, including misuse, neglect, accident or abuse;
movement or defects in the building, walls, foundation, or any other material or structure used as a base over which the Product is installed;
The continued use of your Product after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user.

2. Any variations or defects in appearance, colour or shade or defects which are of a purely aesthetic or cosmetic nature, including any surface corrosion on aluminium/steel products, or colour fading of the Product, or any deterioration in the chemical composition of the fabric of the Product for any reason including  exposure to ultra-violet rays.

3. Any travel or accommodation expenses or any labour and other costs involved with the removal or repair of the defective Product, or on-site assembly or installation of the replacement Product.

4. Compensation for any delay in either replacing or repairing the Product or in properly assessing a claim under your Warranty.



The original purchaser of the Product (Purchaser) must inspect the Product on delivery and shall within 30 days of delivery notify Gale of any alleged defect, damage or failure to comply with the description or quote. The Purchaser shall afford Gale an opportunity to inspect the Product within a reasonable time following delivery if the Purchaser believes the Product is defective in any way. If the Purchaser fails to comply with these requirements, the Products shall be conclusively presumed to be accepted by the Purchaser and free from any defect or damage.

Where Gale has agreed in writing that the Purchaser is entitled to reject a Product, Gale’s liability is limited to either (at Gale’s discretion) replacing the Product or repairing the Product provided that:

the Purchaser has complied with the provisions of the Warranty;
if requested by Gale, the Products are returned at the Purchaser’s cost within 30 days of the delivery date or the timeframe otherwise specified by Gale;
Gale will not be liable for Products which have not been stored or used in a proper manner;
the Product is returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

The Purchaser also has the sole responsibility to determine whether the Products comply with applicable codes and are appropriate for the intended use. Building code compliance, permits, set back requirements, and property line issues are the property owner's responsibility to handle as necessary. Gale is held harmless from any disputes, litigation, disagreements, payments, or any problems that may arise, regarding faulty installation, property line disagreements, permits, set back requirements, or any other problems regarding installation of the Products.

IMPORTANT NOTE: While all care is taken in the production of DIY product guides all product guides are provided as an indicative installation guide only. Gale is not liable or responsible for the outcome of any Products installed using these guides.

Where you are not the original Purchaser of the Product (for instance where you purchase the Product from an original Purchaser), the Product will be warranted only for the remainder of the original Warranty period. You acknowledge that any purchase of the Product from any party other than Gale or its authorised distributors or agents will be at your risk, and on the assumption that the Purchaser has complied with the terms of this Warranty.



You should retain your Specific Product Warranty as well as the Product name and any serial numbers for your records in the event you need to file a claim. In the event of a manufacturing defect, you must notify Gale in writing of such defect, within 30 days after your discovery of the defect, by sending a claim notice to or phoning:

Gale Pacific Limited, PO Box 892 Braeside
Victoria, 3195, Australia
Australia Toll Free: 1800 331 521 or (03) 9518 3333

In North America:
Gale Pacific Inc, P.O. Box 162625
Altamonte Springs, FL 32716-2625, U.S.A
United States Ph: +1 407 772 7900

All other countries:
Gale Pacific Limited, PO Box 892 Braeside
Victoria, 3195, Australia

New Zealand Toll Free: 0800 55 171

Middle East Ph: +971 4 881 7114

China Ph: +86 574 5626 8888

Your notice to Gale must be accompanied by:

proof of purchase and delivery date to establish that you are the original owner of the Product, or have purchased the Product from the original owner of the Product;
a sample of the Product for testing if requested by Gale; and
photographs of the defective Product.

Your submission of the claim notice and the accompanying materials will be at your own expense. Gale may also require you to return the Product to it at your own expense. Notice to your contractor or dealer, or Gale’s distributor or agent, is NOT notice to Gale.

Within a reasonable time after proper notification, Gale will evaluate your claim and resolve it in accordance with the terms of your Specific Product Warranty. Any replacement Product or repaired Product will, at Gale’s election, be delivered to your nominated address by Gale, or made available for your collection at an address nominated by Gale.



To the maximum extent permitted by applicable laws and regulations in each relevant jurisdiction, your Specific Product Warranty is exclusive and replaces all other warranties, whether express or implied, whether by statute, at law or in equity, including any and all implied warranties of merchantability and fitness for a particular purpose.

Your Specific Product Warranty is your exclusive warranty from Gale and represents the sole remedy available from Gale to you, as owner of a Product. Gale makes no other representations, warranty, condition, or guarantee of any kind other than that stated therein. Gale will not be liable in any event for consequential, punitive, special, incidental, indirect or other similar damages of any kind, including injury to persons, damage to property, loss of income, profit or business, or any other indirect loss arising from or caused in any way by the defective Product, whether for breach of warranty, negligence, strict liability in tort, or for any other cause.

You acknowledge that you do not rely on the skill or judgement of Gale as to whether or not the Product is fit for any particular purpose, and you indemnify Gale from every liability, loss, damage, cost or expense directly or indirectly incurred or suffered by Gale caused by or contributed to by your failure to:

adequately provide or display safety markings or safety information on or with the Products;
comply with any law in respect of the Products or their use;
take any reasonable precaution to bring to the attention of any potential users of the Products any dangers associated with Products; or
any negligence or breach of duty on your part.

Your Warranty shall be governed by the laws of the State of Victoria, Australia, without regard to principles of conflicts of laws. The United Nations Convention on Contracts for the Sale of International Goods shall NOT apply to your Warranty.

IMPORTANT NOTE: Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages so the above limitations or exclusions may not apply. Your Warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction. Nothing in your Warranty is intended to have the effect of contracting out of any applicable provisions of any legislation which applies to the purchase of the Product in a particular jurisdiction, except to the extent permitted under the given legislation where applicable. If liability for breach by Gale of a warranty or condition or any other liability imposed on Gale by legislation which cannot be excluded may be limited, Gale’s liability is limited to the extent permitted by law, and if liability may be limited in any one of a number of ways, Gale’s liability is limited in any one of the permitted ways chosen by Gale in its absolute discretion.



Gale’s Warranties may not be changed or modified. No one, including any representative or employee of Gale, has authority to assume any additional liability or responsibility for Gale in connection with the Product except as described in your Warranty.